2023

We’ve created a new integration that can be used to import data into ClearXP via email. By setting up a recurring email sent to the integration, we will automatically download, transform and import that data so it can be used for correlation reporting.

• We fixed an issue where bulk importing Sessions underneath an Event could incorrectly classify those sessions if they happened to be mapped to an Event field.
• Fixed an issue where Face-to-Face Self Check-In functionality was marking a user as having attended the Session but wasn’t rolling up and marking the Event as completed.
• We changed overnight Workflow processing to always evaluate against the latest registration created instead of the latest registration accessed – this distinction had meant that some users were receiving the same notification every night.
• Fixed an issue where Bulk Importing activities could result in an empty version history entry if the bulk import only contained validation errors.

• Publishing activities across realms now also transfers the content attached to those activities.
• We’ve improved the UX of the Facilitator Availability Calendar, including:
  • The calendar is now fully responsive and fills the entire width of the screen.
  • Events now fill the entire grid square and long event names no longer wrap onto multiple lines and are instead truncated with an ellipsis.
  • Hovering over a session or unavailability entry will now show the full name and start/end dates for that entry.

• Deleting a user will now also remove that user from any User Groups or Roles they may have been added to as an individual. Previously this would result in an empty user name displaying.
• We fixed support for custom filters not applying to the visualisations in the Reports screen.
• We’ve improved support for loading content inside the Learning Hub native app – opening and closing nested content now works predictably when previously it could create empty overlays.
• The Face-to-Face Session Save + Notify function will now longer notify Presenters since the change may not affect them. Instead, Presenters will only be notified on Time Slot changes.
• Fixed a bug in our Coursera Integration where the catalog synchronisation was hitting some limits and not deactivating all removed courses in the weekly sync.

Content Authoring UX Improvements
We’ve made a concentrated effort to improve the quality of life for users of our content editor. Including the following enhancements:

• Clicking on link button when an existing link is selected now re-opens the dialog to let you view and edit the link.
• The link dialog now shows a “remove” button when an existing link has been set.
• Enables link button when there is an active link in the selection even when that selection is empty.
• Editing components with really long lists of properties will now only show 3 items from the list at the time with a scrollbar to navigate through the remaining items.
• It’s now also possible to add items to both the beginning and end of property lists.

Time Slot / Presenter Functionality
We’ve made a handful of small improvements to managing time slots against a session:

• A new Save and Notify option will send updated calendar invites to presenters after editing the details of a time slot.
• We added support for a new placeholder for including the session’s Location in Presenter notifications.
• Facilitators now have access to view the Presenter attachments for sessions they’re running.
• We’ve renamed “Attachments” to “Learner Attachments” in both the admin and learner front-end screens for clarity over who sees what.

• We improved support for very large events with over 2,000 sessions.
• Session deactivation will no longer remove the session from the event.
• Time-series charts will now correctly show missing data points as 0 values on the chart instead of drawing a continuous line between the 2 existing data points.
• Fixed an issue where editing an enrolment with a dynamic start/due date workflow could restore the wrong dynamic values resulting in accidental changes to the workflow rules.

Performance Assessments
We’ve made a couple improvements to KPI assessments:

• The results of a KPI assessment can now be visualised as charts, including the popular polar/spider chart.
• Scale descriptions for KPIs can now be configured to show inline on the screen to prevent users having to hover over each option to compare meanings.
• It’s now possible to disable scale options for a given KPI question if they’re not applicable.

Interaction Labelling
Previously all analytics data would be automatically assigned a human-readable label based on pre-determined system rules. It’s now possible to extend these rules for labelling program-specific interactions in the back-end. This helps for bespoke reporting on very custom learning modules.

WebEx Integration
We’ve made some improvements to our WebEx integration so that we can now support meetings created by different host emails. When a new session is created, it will schedule the meeting using the configured host email but updating an existing session will update the WebEx meeting using the host who originally created that meeting. This allows for backwards-compatibility when re-authorising the WebEx integration.

• Fixed print styles being cut-off for content embedded in overlays
• Fixed an issue where user status automation (for activating or deactivating users) was using the incorrect priority order when evaluating statuses.
• Previously renaming a top-level module wouldn’t work for content published from certain authoring tools because those tools would send tracking data that would revert to the old name. This has now been fixed.

Multilingual Support with Automatic AI Translations
AI translations for multilingual support are now enabled for the entire Learning Hub. We initially rolled out this functionality last quarter for uploaded eLearn modules but have now made it available at a platform-wide level.

Learners are able to set their preferred language in their Learning Hub profile and all content will automatically translate on-the-fly. This includes system prompts, learning content as well as all user-generated content such as social comments and responses.

• We’ve made a whole heap of accessibility improvements to bring the platform in line with the latest WCAG 2.2 release.
• Fixed search result thumbnails not showing the correct image when performing subsequent searches

Augmented Reality Camera
The Learning Hub native app now supports a camera mode equipped with AR functionality so learners can scan everyday objects to bring up relevant information. This turns the native app into an interactive knowledge base of content.

Features include:

• The ability to point the camera at a known object which will highlight it and bring up matching content in real-time.
• The ability to take a photo of barcode to find relevant information for a product
• Show a product card for scanned objects with quick info or link out to full training modules.
• Full xAPI tracking on camera utilisation including objects scanned and content accessed.

Admin UX Enhancements
We’ve made a few small UX tweaks that should make the Event Sessions View a little easier to navigate – we now display the time of the session as well as any tags assigned to those sessions. Tags can also be applied as filters by clicking them or typing them into the search bar.

• Changed the “Edit Report” button for the Historical and Active completions button to now also include all fields including Time Spent, Date Completed and other metadata fields.
• Fixed an issue where scheduled workflow actions weren’t being sent for workflows that only contained a single condition.
• Fixed a module roll-up issue where an activity that was configured to be completed when specific child activities were completed would incorrectly mark the module as completed in 1970 if those sub-activities were subsequently removed.

Learning Hub Enhancements

• Notifications within the Learning Hub can now be dismissed by clicking the cross next to the notification message, hiding them from view. This helps learners identify new or outstanding notifications.
• Session Self-Check In now supports configurable Start and End Date buffer periods so that learners can check into a session ahead of the start time.

Content Authoring Enhancements

• The Training Plan component has now been made much more customisable:
  • The plan can now take any arbitrary number of columns with the ability to customise column headings and descriptions.
  • Multiple categories can now be configured so entries into the training plan will be recorded against those categories.
  • Columns can now accept numerous new formats including short text, long text, date and attribute drop down.
• Our Performance Management goals functionality now supports pulling in goals across a specific date range.
• Deep-linking now supports linking into a content activity with the option to pre-select a response from any multiple choice components on that page.

• Added support for user scope to feed into custom dashboards. This means non-standard dashboards will now correctly restrict data to just the users an admin has permission to view.
• Fixed support for adding Indonesian translations to the video component.
• Fixed a bug where asset rollback wasn’t correctly reverting to the previous version.
• Fixed an issue when bulk uploading attendance and no attendance status was set – this would incorrectly mark the uploaded learners as attended.

Notifications Editor
We’ve made a number of enhancements to the Notifications Editor to improve usability when writing your notification messages:

• Full Rich Text Editor support for adding headings, numbered/bullet lists, quotes and links.
• Support for custom Lookups so that notifications can now include blocks of content that will be dynamically injected according to rules defined by you.
• Version History to see all published changes made to the notifications including the ability to go back in time to review past versions of the notification.

Content References
A new CMS References dropdown panel has now been added the Activities Screen that can be used to find any activities that include a content reference to the one you’re currently inspecting. This helps to find where an activity is used so you can be aware of the flow-on effects of changes.

Improvements to Injected Content
Our SCORM Converter already supported the ability to inject ClearXP content into your pre-published SCORM module. This injected content now includes a couple of handy improvements:

• Injected content can now be configured to only display once – useful if showing a feedback popup upon course completion.
• xAPI data collected from the injected content will now track back to the original SCORM module it was embedded within for simplified reporting.

• The new Report Builder has now been assigned its own permission group so it can be turned on/off independently of other reporting functions.
• Fixed a glitch where the “Launching Content…” loading message wasn’t appearing in the Learning Hub after clicking on an activity.

• We improved support for our SCORM Converter across a wider range of LMS’.
• We fixed an issue where filters had stopped working on custom dashboards.
• We’ve changed completion roll-up processing so that it won’t generate duplicate roll-up statements if processing failed.
• We also fixed a sporadic glitch where the Learning Hub would show double scrollbars when opening and closing multiple layers of content within each other.

Goals Functionality
We’ve extended the goals tracking aspect of our Performance Management suite to allow for much more customisability:

• Goals can now be created underneath sub-categories of KPIs.
• Previously created goals can now be edited and updated after submission.
• Custom questions can be assigned to goals instead of a simple rating scale.
• When creating or editing goals, we will now highlight which goals have been changed but un-submitted to avoid data loss.

• We fixed an issue where privately uploaded videos wouldn’t launch if our auto-compression hadn’t run prior to the user attempting to load the video.
• We also changed user reindex functionality to correctly update the user’s latest enrolment status.

Learning Hub Session Sharing
We’ve exposed a simplified login experience for the Learning Hub native app that allows you to share your session with another device. Bring up the Linked Devices screen to display a rotating one-time password that can be entered into another device for fast-tracked sign-in. This is particularly effective when used with VR headsets.

• We changed the completion status on Program Owner dashboards to show users as completed if they had ever completed the activity vs if their current status was completed.

Beta Report Builder
We’ve released the beta version of an overhauled report building experience. The new report builder is designed to allow the creation of much more powerful reports from a simple user interface:

• New pivot functionality enables transforming the output of a report from rows into columns. This includes pivoting across multiple fields.
• Easily filter on any column including number or date-range filters.
• Lookup values allow overriding the output of specific report columns with more human-friendly names.
• Drag and drop columns for easily reordering, or click edit to rename or sort the column.
• Organise similar reports into collections for simplified management.
• Collaborative editing multiple admins can work on the same report at the same time without causing conflicts.

Dashboard Enhancements
Custom dashboards now support adding user filters to reduce the amount of data displayed. This now standardises standardises functionality across all system-default dashboards.

• Fixed the notification history not loading correctly due to newly added multilingual support.
• Bulk Upload now correctly supports uploading of user attributes that are configured as numbers or multi-value fields.

Enhanced Notifications Support
We’ve released a brand new user interface for simplifying notification creation that is packed with new functionality.

• Newly added SMS Support for sending notifications via text message.
• The ability to configure any channel on or off for a given notification, including Learning Hub notifications.
• Variations functionality means notifications can be easily customised or turned on/off for different audiences and conditions.
• Collaborative editing of notifications allows multiple people to edit messaging at the same time.

• Corrected an inconsistency in the drill-down view for activity completions in Manager Dashboards. Previously assigned learning would include uploaded documents but self-registered wouldn’t. Now both views show uploaded documents and their expiry dates.
• Fixed a bug where the Excel export was resulting in corrupted files when exporting from certain reports.
• Payment Processing now correctly supports pulling the cost for a Session Series.

Bulk Upload Improvements
The Bulk Upload function now supports a handful of exciting new options:

• It’s now possible to bulk mark the attendance status for users in a face-to-face session by including a column with their desired status. Note that marking a user as attended will enrol them into the session if they’re not currently enrolled, and marking them as cancelled or a no-show will un-enrol them.
• We’ve added support for bulk uploading Time Slots underneath a session to ease administration of the Session Time Slot functionality in the last release.
• Previously bulk uploading facilitators would always add those users to the session, it’s now possible to specify:
  • To Bulk Replace all currently assigned facilitators with the facilitators from the file.
  • To Bulk Remove the facilitators in the file from the specified sessions.
  • To Bulk Add the facilitators to the specified sessions in addition to existing facilitators.
• We’ve also added support for bulk uploading facilitators via their unique attribute when configured to be something other than Email Address.

• Manager Dashboards now exclude face-to-face sessions from the overall completion status for a more consistent view between learners and managers.
• Changed the Impersonate button behaviour to authenticate as the currently logged in user when nobody has been selected instead of directing to SSO.
• Fixed an issue where less than and greater than report filters weren’t working correctly when being used with a 4-digit number because it was incorrectly being interpreted as a date.

Session Time Slots
Face-to-Face sessions now include Time Slot functionality that provides a means to break a session into smaller discrete agenda items. Presenters can be assigned to these slots and will receive a calendar invite for just the slot they are due to attend.

Dynamic Content Workflows
When using the Workflow content type, it’s now possible to launch a different content activity depending on which step of the workflow the user is on. We’ve also now added support for launching eLearn packages from this content type.

This enables use cases such as dynamic learning where we can launch a pre-assessment survey and then load tailored content based on the learner’s results to the assessment.

• The Learning Hub now supports setting conditions against content that appears on first load so it will only apply to certain audiences or user groups.
• We’ve exposed new Enrolment Type and Enrolment Category metrics in the data explorer for the Completions data source.
• The Add Users search now filters out deactivated and inactive users from the results.
• User Search now supports searching by a geographical distance if that user contains geo data such as a zip or postcode.
• Custom Reports now support dynamic lookup values when grouping – this allows us to create custom formula reports such as calculating an NPS Score.

• Fixed the report sharing dialog not loading correctly with legacy permissions set prior to implementing label-based permissions.
• Fixed a glitch where the Visibility Settings config option wouldn’t render the correctly selected option.
• Fixed a number of issues with F2F two-step approvals not showing previously approved users.
• Fixed a bug with the enrolments export not working on sub-labels.

• Fixed an issue with not all activities appearing in search results when viewing resources under a program and the user didn’t have full label permissions.
• Fixed label permissions not working correctly in realms.
• We also fixed quite a nasty issue when an admin manually marked another learner as completed for a module, it could cause their own completion status to revert.
• Updated the Learning Hub manager dashboards to pull in attached documents for completions even if they didn’t fall under the most recent attempt.
• Added support for scoped permissions with multi-value user attributes.

SCORM Injected Content
Our SCORM Converter now supports injecting ClearXP content into a published SCORM course. After building a piece of content inside ClearXP, the converter can list to any tracking data and automatically force your dynamic content to launch.

This is particularly useful for enhancing modules published from an authoring tool with additional data collected from xAPI-based surveys or assessments.

• Fixed a bug where duplicate users could be created if they self-registered or purchased a course and specified their email in the wrong case.

Email Digests
Reminder and other notifications can now be combined into a single email digest to reduce the number of emails a user receives.

• Digests can be configured to combine all notifications of a specific type together for a given recipient.
• Managers can receive all escalated notifications for their direct reports in a single email digest.
• The digest email template is completely customisable but by default each digest will include the learner and subject line of the notification for ease of readability.

Automatic Content Translations
ClearXP will now automatically translate your learning content for you. When you have multiple languages enabled and a learner launches content with their language preferences set to one of your enabled languages, the system will automatically run all content through a translator and render the translations automatically.

Automatic translations is supported for all learning content – including our internal authoring tool content as well as uploaded eLearning packages.

PDF Support
The Learning Hub now has built-in support for PDF documents. PDFs can now be embedded inside authoring tool content and links to PDFs will open inside the Hub instead of a new browser window.

Native App Camera Improvements
The AR Camera in the Learning Hub app now supports some new features.

• Document Scanning enables learners to take a photo of a pre-defined document (such as their Drivers License or third-party certificates) and uses AI to detect the document and extract key information such as Issue and Expiry dates. Both the photo and extracted information will be automatically fed into an upload form for easy submission.
• QR Code Support has been added to the camera which allows users to scan QR codes directly inside the native app to load links or read embedded text.
• Improved Deep-Linking means all native Hub content will now open the native app if installed and launch the content being linked to.

• Fixed scope permissions not working correctly when users are granted permission to just the Engagement Dashboard.
• Fixed an issue where unavailability couldn’t be entered into the Facilitator calendar if being set 2 or more months ahead of the current date.

Offline Mode
ClearXP now injects an offline wrapper around all uploaded eLearning packages. This means xAPI and SCORM-compliant learning modules will now continue to work and track data if the learner’s internet drops out. When offline, the system caches any tracking and progress the learner makes and will re-send this data as soon as an internet connection is available again.

New Achievements Rules
We’ve added more flexibility around awarding achievements (badges, points, rewards, etc.) and now support the following scenarios:

• Achievements can now be awarded when a certain points threshold has been met.
• Conditions can now cross activities so the achievement will only be awarded if multiple activities have been completed as well as some other condition being met.

Admin Enhancements
We’ve also made a few tiny admin improvements to help with usability.

• A confirmation dialog with example notification message will now be shown prior to notifying a manager about flagged feedback.
• Dashboards now display any unique attributes associated with the activity being reported on.
• Visibility Filters can now be used within hidden activities to further restrict program-level content search.

• Added support for self-registering into learning from the quick search on the My Learning screen.
• Fixed an incorrect validation error appearing when attempting to add multiple users to an enrolment/group/etc. when pasting a list of names.
• Sessions will now also run against any workflows attached to their containing Event.

New Notifications Editor
We’ve designed a new notifications editor to bring configuration of notifications into a single place. A new customise tab is now available underneath the Notifications screen that can be used to create system-wide notifications.

• Enable/disable and customise the messaging for any notification channel (hub / push / email).
• A new visual Rich Text Editor allows formatting of messages without requiring any knowledge of HTML or other code-based languages.
• The variations panel can be used to override notifications and settings for different audience groups. Rules can be based on a user’s profile or the activity that’s being notified.
• The notification editor is fully collaborative and multiple users can edit the notification at the same time without overwriting each other’s changes.

Facilitator Calendar Improvements
The availability dashboard calendar has now been extended to provide greater customisation including the following options:

• The ability to restrict what users are displayed on the calendar to a specific user group (this can now differ from the standard facilitator group).
• Weekends can now be configured off and replaced with a divider indicating where the working week starts and ends.
• The calendar now also displays the week before and after the month being displayed to allow for an easier view of availability that may cross over the boundaries of a month.
• General UI enhancements to improve the readability of the calendar especially to prevent events with long names stretching the calendar.

• Added support for resending attachments when clicking the Resend button in the notification log screen.
• Fixed a bug where the Notifications tab underneath a user profile wasn’t loading any notifications for customers using a custom email attribute.
• Sessions will now correctly look-up and evaluate any workflows attached to the parent Event.

Thumbnail Cropping
The image uploader for activity banners and thumbnails now supports resizing and cropping of the uploaded image prior to saving. The original image is also retained so new crops can be applied without having to re-upload the image.

Native App Universal Links
The Learning Hub native app now supports universal links across both iOS and Android. This means clicking a web link from an email or comms platform will open up inside the app by default, or in a browser if the app isn’t installed.

• Fixed the progress percentage on Learning Hub category tiles not updating correctly in the mobile view.
• Fixed a bug where loading incomplete tasks wasn’t working when a custom filter was applied.
• Added support for auto-refreshing of guest access tokens.
• Fixed an issue with the enrolment export not working due to changes to label functionality earlier in the month.

Promo Discount Codes
Our Payments functionality now supports the creation of promos with custom discount codes. When enabled, users will need to enter a valid discount code for the discount to be applied. This is then tracked against the purchase and can be used for attribution.

Enhanced SCORM to xAPI Tracking for Storyline
Uploading a SCORM module to ClearXP always converted tracking data to Experience API on-the-fly but we’ve now built a native Storyline integration that will parse Storyline content and extract additional tracking data such as screen access and assessment responses. In most cases, we’re able to track more interactions than Storyline’s native xAPI publish.

xAPI Statement Classification
To ease reporting of xAPI analytics data, our ingestion engine will now run heuristics against every statement collected to classify and apply a human-readable label to it. Our reporting interface now includes an Interaction field that can be used to report and filter on this classification.

Flagged Feedback Notifier
The Flagged Feedback dashboard now includes a Notify button that can be used to automatically forward offensive or dangerous comments to the user’s line manager. This dashboard is now synchronised across all admins so anyone can see if a line manager has been notified or not.

• The Expression of Interest email selected button has now been fixed for customers using a custom email attribute.
• The Resources tab within each activity will now show unlabelled activities by default, providing for a cleaner search experience.
• Fixed an issue where reports without visualisations wouldn’t auto-regenerate when filter changes were made.
• Updated the WebEx integration to support importing video recordings for scheduled meetings even if auto-attendance marking is disabled for a given event or session.

Label Sharing and Permissions
We’ve made big changes to labelling functionality to make it easier to organise your content. The goal of this new functionality is to help control who has access to different activities as well as to make search more effective by grouping assets/resources under the activities they belong to.

• Labels are now able to be set as private to restrict which users are able to administer certain activities. Alternatively, the entire label directory can be set to private to disable access across the board unless explicitly granted.
• Labels can be shared with individuals or user groups with different access levels for view, edit or owner.
• Label permissions will apply throughout the platform so users with restricted access to labels will only have access to those activities on other admin screens.
• Every activity can now include its own sandboxed label directory. Previously this function was reserved for activities of the Program type but now applies to all activities. This means higher-level activities can now have all of their resources self-contained.
• From the activity search screen, you are now able to import other activities into another activity’s sandboxed label structure.
• When uploading images or assets from the authoring tool, these will be automatically labelled under the activity you’re editing to help prevent polluting the system-wide space.
• Read our guide to learn how to best utilise labels for your organisation.

Salesforce Integration
We’ve also launched a new direct integration with Salesforce. When connected to a Salesforce instance, you’re now able to:

• Provision users from Salesforce and synchronise user details.
• Send access and completion data back to Salesforce in real-time.
• Single Sign On support via existing SAML or OAuth standards.

• We fixed an issue where rearranging, deleting screens and then creating a new screen in the authoring tool would occasionally result in a duplicate path ID being used, resulting in strange behaviour.
• Fixed a bug where authoring tool logic wouldn’t correctly hide a component if it had certain styles overridden.

Self-Registration Support
We’ve formalised our support for self-registration which will allow you to open up your learning platform to the public so new users can register and join your platform.

• Self-registration can be exposed from the login page or hidden behind a secret link so it can be distributed just to the people you want.
• The self-registration form can include any arbitrary fields so you can collect any user data you need.
• A tracking code can also be included in the self-registration link to track the source of registrations.

• Fixed an error where accessing the Learning Hub login page after your session had expired would prevent the page loading correctly.
• Fixed existing image name and thumbnails not appearing in the Properties panel inside the authoring tool.

Engagement Dashboards
We’ve created a new Engagement Dashboard screen that can be used to pull access and resource utilisation stats for any activity or larger programs. This means that all resources tagged as belonging to an activity will be rolled into the full program stats. Including:

• What resources have been accessed the most within the platform and how this has changed over time.
• Social interactions occurring across the entire program with drilldown into sentiment analysis such as tone and effort.
• Notifications sent across the entire program including which channels have been utilised (hub, email or push notifications).
• Overall activity quality for the program including the sentiment of feedback received as well as any AI-flagged feedback.

Chatbot Enhancements

• We’ve made some improvements to the chatbot flow to prevent it asking the same question repeatedly which was causing some users to get stuck in a loop.
• The chatbot will now also offer up suggestions from the Learning Hub catalog when it doesn’t have a direct response available.

• Fixed enrolment references not loading on the user profile screen which was the result of changes to allow multilingual enrolment names.
• We made some changes to the output of reports generated via the scheduled report link (used for PowerBI connectivity). This prevents issues with duplicate records being missed from the export with certain reports.
• We now force all email addresses to be lowercase which addresses some performance issues with WebEx auto-attendance marking as well as user bulk upload.

Improved Native App Functionality
We’ve overhauled our native app builds for improved performance, speed and with a tonne of new functionality:

• A new Augmented Reality Camera function allows learners to open the camera on their device and point it at objects around them to launch related training or knowledge-base articles. For example, pointing the camera at a computer can bring up Security Awareness training whilst pointing at a fire extinguisher will launch Fire Safety training.
• Biometric login provides for a much faster and secure login experience with users able to sign into the app with their fingerprint or FaceID.
• Manager dashboards now contain all the functionality you’d find on web – lookup completion statuses by team, learning activities, due soon or overdue.
• Over-the-Air updates will now allow us to continuously push out new updates to the app in real-time without the delay of app-store rollouts.

Admin Enhancements

• All dashboards and analytics reports now allow filtering by a custom date range instead of just the preset options of 1 week, 1 month, 3 months, etc.
• The drill-down button next to all dashboard cards will now read Edit if the report will open in the report editor or Explore if the card will drill into a more refined dashboard screen.
• Drilling into the Activity Quality dashboard summary will now open a raw data view of all ratings and feedback received for the applied filters.
• Workflows can now be used to automatically update a task’s status – this means the auto-approval or decline of a task can be scheduled to occur a certain number of weeks or months after the task was created or last interacted with.
• Enrolments now support translating the name into different languages.

• Fixed an error that was occurring when attempting to remove users from a single part of a Session Series.
• Fixed a bug where users in a different timezone to the system timezone would sometimes have scheduled workflow actions set to the day before the intended date.
• Fixed a sporadic video loading issue when a video was missing a closed caption file.

• In response to feedback received after last week’s timer functionality release, we’ve added a small delay before the timer starts counting down and also prevented the timer from resetting when the quiz is reloaded.
• Fixed a very odd bug where statements would be recorded against the wrong user registration if launched in a standalone tab with an embedded child activity. It turns out this was caused by behaviour we had added to workaround authoring tool issues.
• Fixed a bug where scheduled workflow actions would run at midnight when the workflow contained an empty time value.
• Added “no-show” as a possible attendance status when removing users from a session from the admin UI.

WebEx Integration
You could already synchronise the scheduling of WebEx meetings but we’ve taken things one step further and added a couple more helpful features:

• Automated Attendance Marking will monitor the attendees in a WebEx meeting and automatically mark them as attended if they stay in the meeting for the minimum threshold period. This includes marking attendance for walk-ins who join without being invited.
• Video Recording Retrieval will pull any recordings made during the meeting and attach them to the face-to-face session. These will then display in the admin UI and can be included in email notifications sent to attendees.

Quiz Enhancements
We’ve made a couple of improvements to our content authoring quiz functinoality, including a way to create timed questions.

• The Quiz Component can now have timers added which will be display as a countdown in the corner of the quiz with a custom label. Timers are tracked against the quiz submission and can be used to award bonus points if questions are answered before the timer runs out.
• The Free Text Input question component can now also have a list of correct responses defined so the question can be marked as correct or incorrect. Note that correct responses are case-insensitive.
• New Logic actions are now available for marking a screen or the entire activity as completed. This means custom rules can be defined for marking content as complete.

We mostly focused on fixing issues this release but also made some very minor enhancements:

• We exposed Enrolment Category in the Reporting interface when using the Enrolment Status data source.
• The Image component now supports loading an image from an existing activity.

• Fixed an issue with module roll-up not working when multiple statements were received in quick succession.
• We also fixed another module roll-up bug where if a completion existed for an optional activity in the hierarchy and then a historical completion is received for a required activity, roll-up would be skipped due to the newer optional completion.
• Modified layout on Analytics screen to better adapt to different screen sizes.
• Fixed a permission issue with the search bar appearing on the My Learning screen even when the user didn’t have access to search.
• Fixed a cohort processing bug that would cause a user to be re-enrolled into a session that they had been excluded from (as part of a cohort) when that user becomes deactivated.
• Improved attempts processing so that it now correctly handle multiple statements with implicit registrations.

• Changed face-to-face attendance behaviour when marking users as “No-Show” so that these users will now be unenrolled from the session. This change in behaviour now allows users marked as “no-show” to self-register for another session.
• Fixed an error that was occurring when cloning a report without a description.
• Updated payments processing to support users making multiple purchases from different email addresses. Previously this was causing a validation error.
• Fixed an error that was appearing when cloning Session Series.
• Changed completion roll-up to better handle when child modules are completed out-of-sequence. This could occur if marking attendance for a face-to-face session that occurred in the past.

Journey Builder
The Journey Builder is a new, experimental UI that we hope will eventually replace our existing workflow interface and comes packed with the following functionality:

• An open canvas for visually creating user journeys based on the user’s interactions within the platform. The first use-case tackles sending notifications to the user when certain events occur.
• Arbitrary conditions can be added to interactions so that notifications are only sent when all conditions are met – for example, notify user when they enrol into a workshop but haven’t completed all prerequisites
• The journey builder is fully collaborative, multiple users can edit the same journey in parallel with live updates synced in real-time.
• Offline mode is supported so changes can be made without an internet connection and then automatically updated when you come back online.
• Admins can explore the user journey by panning and zooming into the canvas with keyboard shortcuts supporting undo/redo as well as copy/paste.

Admin Reports
The Saved Reports screen now includes a number of improvements:

• Extra columns have been added to show when the report was last updated, as well as the creator of the report and whether it’s set to private or shared with the organisation.
• Reports can now be given a description which is also displayed on the Saved Reports view.
• Icons indicate whether a report was created within the Data Explorer or from a Preset Template.

Support Chatbots
We’ve released functionality to be able to build your own chatbots and embed them in any learning content, including on the Learning Hub itself. We’re working on functionality to enable editing of chatbot flows but in the meantime, contact our support team if you’d like to enable chatbots in your platform.

• Chatbots can be used for basic question/answer support – at this stage we don’t recommend using chatbots for scenario-based interactions although that will be coming soon.
• The chatbot can prompt users with conversational text and offer preset options to select from.
• Natural Language Processing is used to interpret any text-based question and direct to an appropriate response.
• The chatbot can prompt the user to upload documents as evidence that can assist admins with follow-up support.
• If the chatbot can’t respond to a query, it can direct the user to other resources on the platform that may help the user.
• All interactions with the chatbot are tracked so you can analyse common or dead-end flows.

• If a facilitator doesn’t include a description when marking their unavailability, we’ll now show the default description of “Unavailable”.
• Fixed a calculation error when awarding points and the points formula referenced an analytics field that didn’t exist.

2022 Highlights
As a New Year’s present, we’ve rolled out a custom infographic to all our customers that provides them with custom insights into the past calendar year. This includes stats such as the cumulative time spent on the platform, the amount of video content watched, what time-of-day users most frequently access, as well as many more. The stats will popup when you first access the platform this year.

Two-Step Approval Support
The Face-to-Face Expressions of Interest table now supports two-step approvals. When a manager approves an EOI but the admin hasn’t, this will now show in the table as approved. When the admin approves, the table updates to show the user as enrolled (this aligns with the single-step approval process).

• Fixed a but where the Load More button wasn’t appearing in the Learning Transcript when older records existed.
• Changed the Validity Period to only be applied when the top-level activity is completed instead of child activities.