Naluri is a leading health care solutions provider with locations in Malaysia and Singapore. Through their app based product, Naluri has improved the health of thousands of people in South East Asia.
“ClearXP has provided Naluri with powerful functionality to create digital learning resources and amazing reporting”
Tim Osmond, Chief Technical Officer, Naluri
Growth and an evolving business model
For Naluri, an organisation that helps people improve their health, a global pandemic provided both opportunities and challenges.
With a rapidly growing audience, Naluri needed to find a way to quickly develop over 80 modules of quality learning materials.
After trying products like Articulate Rise, Naluri found traditional authoring tools too restrictive. Options for published outputs were limited and the process was time consuming for a large number of modules. Further, as the Naluri content is highly specialised, traditional authoring tools were not able to provide the depth of data and analytics required.
The Naluri app also needs a seamless user experience as the content, which supports people to change their health habits, can be quite confronting for learners. Even minor technical glitches or issues with accessing content often resulted in the learner disengaging.
The effort required to manage content and collate data for reports using their old systems meant that the learning and development team was unable to find time to explore other engagement strategies like gamification or social learning.
Expected Outcomes from choosing ClearXP
ClearXP offered Naluri the solution to many of their problems.
How we tackled the challenge
As Naluri’s customer base is both B2B and individual consumers, we needed to ensure the solution was robust and could handle a variety of conditions including geolocation, user literacy and translation to multiple languages.
Our senior technical team conducted several deep dive sessions into their app to ensure a full understanding of the user experience. Senior stakeholders from Naluri were actively involved in the solution strategy phase to ensure all elements were covered.
Once the initial solution was developed, a 50-user pilot was conducted with a combination of internal and external users.
What was the solution?
After the pilot, feedback and in collaboration with the Naluri team, the final solution included:
The whole process, including planning and design, development, testing, user trials and pilots of the Naluri solution, took 10 weeks.
Naluri has increased their productivity through:.
Benefits over time
With seamless user experiences, Naluri expects to see an increase in customer satisfaction, both from direct feedback and through reviews.
Further benefits include:
Naluri is very happy with the end result and keen to continue expanding their use of ClearXP.
Naluri App Learning
ClearXP and app integration