Coles Group Case Study
About Coles Group
Coles Group is one of Australia’s largest and most recognisable retailers, spanning Supermarkets, Coles Liquor and an extensive Supply Chain and Logistics network. With more than 120,000 team members nationwide, delivering consistent, high-quality learning at scale is essential.
To support this, the Coles Learning Hub leverages the full capabilities of ClearXP, serving as the central platform for digital and facilitator led learning, reporting, and analytics across the entire organisation. By fully utilising ClearXP’s functionality, the Coles Hub delivers learning experience tracking and measurement with the depth and precision required in a large, fast-moving retail environment.
120,000
Learners Impacted
860+
Locations Nationwide
200,000
Learning activities completed a week
7X
Take up in non-mandatory course participation
The Challenges
Tailoring to a diverse audience
With a large, diverse workforce, Coles needed to deliver learning that is accessible and relevant to all, while maintaining compliance at scale.
Limited training windows
Training had to be efficient for time-constrained employees across the business.
High Governance Requirements
Coles operates with strict compliance, safety, and operational standards across all divisions.
Multiple Stakeholders
Delivering accurate, tailored reporting for all levels of stakeholders was complex and time-consuming
The Goal
Coles partnered with ClearXP to streamline reporting, reduce admin effort, and deliver diverse learning experiences across the business. Their goal was to shift from isolated training to flexible programs supported by data-rich insights.
Why ClearXP
Proven Track Record
Expertise in advanced learning experience design and end-to-end program support.
High-End Support
Hands-on collaboration with the Coles team throughout the implementation lifecycle.
Reliability & Security
SOC 2 compliant infrastructure supporting enterprise-grade learning at scale.
Actionable Reporting
xAPI and analytics deliver deep insights into behaviour and impact.
A Comprehensive & Cohesive Solution
To manage the needs of a workforce such as Coles the solution consisted of the following components
To manage the needs of a workforce such as Coles the solution consisted of the following components
- Learning Platform
- A modern, adaptive and visually engaging platform accessible across all Coles devices, including desktop, mobile, tablets and the native app. Learning content consists of SCORM and xAPI modules, native ClearXP content and programs, face to face workshops, content ingested from sources such as Coursera and LinkedIn Learning
- Learning content consists of SCORM and xAPI modules, native ClearXP content and programs, face to face workshops, content ingested from sources such as Coursera and LinkedIn Learning
- Personalised Learning Access
- Learners can easily view their assigned, recommended and self-registered learning within an intuitive interface
- Quick access to transcripts, tasks, events, notifications, due dates, expiry dates and all other learning requirements, with the ability to search for and complete additional learning as needed
- Social and Manager Capabilities
- Built-in social features such as sharing and rating content encourage engagement, while enhanced manager tools support assigning and monitoring learning for their teams
- Content Management System (CMS)
- ClearXP’s CMS enables Coles to create and curate richer learning experiences, from standalone activities (micro-courses, quizzes, surveys) to structured programs and campaigns
- Unlocking learning pathways, micro-learning sequences and program pages tailored to learner needs
- Advanced Administration
- A comprehensive suite of admin tools, including reporting, manager dashboards, workshop scheduling, assigned learning management, certifications, renewals and more, providing full oversight of learning operations at scale
- Manager Dashboards
- Visual and interactive dashboards that quickly and effectively give managers at all levels an insight into their teams performance
- Dashboards can be drilled into for granular insight into individual, location or area performance
- Certifications and Workflows
- To meet Coles’ extensive compliance and regulatory obligations, ClearXP delivered a powerful Certifications and Workflows framework that automated and simplified end-to-end compliance management
- With a large, diverse workforce operating in highly regulated environments, Coles required a system capable of managing certifications, renewals, expiries and audit readiness at scale
- ClearXP provided real-time visibility of compliance status across the organisation, automated reminders and renewals, and ensured every team member completed the right training at the right time
- This streamlined approach not only reduced administrative burden but also strengthened Coles’ ability to meet strict regulatory requirements with confidence
The Results
Capability and capacity improvements: The learning and capability team saw an increased ability to release learning of higher quality to a larger audience.
- Leadership and Capability programs
- Learning Pathways – role-specific development such as Retail Leaders and Liquor Leaders
- Qualification and certification programs like the Apprenticeship Program
- Learning Engagement Programs – social learning and gamification used to enhance learning experiences
By adopting ClearXP as its single learning platform, Coles achieved a significant reduction in learning infrastructure costs while elevating its ability to deliver industry-leading digital learning experiences. The impact was substantial, with learning activity increasing fivefold — rising from 860,000 completions on the previous LMS to more than 4.4 million completions on ClearXP.
Mobile learning uptake increased by over 30% due to the adaptive nature of the Coles Learning Hub.