How Worrells brought HR, learning and performance into one hub

Worrells is a leading Australian insolvency and turnaround firm with locations nationwide, helping companies and individuals recover from difficult financial situations. With a growing workforce and ever-increasing compliance, professional development and certification needs, Worrells wanted digital learning to sit alongside its other core HR functions.

The challenge

• The existing system handled some functions well but couldn’t deliver learning and performance together.
• A small, busy HR team needed something intuitive and easy to use, with the visibility to stay on top of compliance and certification.
• Lockdowns and a shift to remote work raised the stakes on keeping people engaged while overcoming a poor perception of this kind of technology.

The approach

Working with stakeholders from Worrells and Tonka Learning, the team made the most of existing functions and built new ones on flexible infrastructure.

Learning and Capability

• A content management system to build learning at program level (pathways, academies and a capability framework) as well as course level (video lessons).

Compliance and CPD

• A training calendar keeping admins across CPD requirements, certifications and achievements, logged automatically or by hand.

Performance Management

• KPI results and ratings with quarterly and annual goals, plus monthly check-ins carrying discussion points and action plans.

Onboarding and Communications

• Digitised onboarding documentation and processes.
• In-platform communications for peer-to-peer interaction, employee–manager workflows and organisational announcements.
• Monthly utilisation reporting — with the most engaged person celebrated each month.

The results

Engagement with the Worrells Hub, affectionately dubbed “Herbie”, has been very high, with all employees now relying on it as the single point of truth for their HR needs.